Customer Success Partner / Customer Service Representative (Data Entry)

JB Cutting, Inc. • Mount Clemens, MI

4d • $19 - $21

About The Position

JB Cutting Inc. is a nationally preferred thermofoil door manufacturer serving the home storage, kitchen, and bath industries. The company is a second-generation, family-owned business focused on building a team committed to high-quality products and customer service.

Customer Success Partners provide customer support from order entry through delivery. This is not a high-volume call center role. The position works with customers, production, and internal departments to process orders accurately, respond to questions, and help projects move smoothly through completion. The work takes place in a structured, fast-paced manufacturing environment where initiative is recognized and hard work is rewarded.

Requirements

• Previous customer service and data entry experience is required.
• Experience working with an ERP system is required.
• Strong working knowledge of Microsoft Office, including Outlook, Excel, and Word.
• Comfort using computers, phones, and multiple software programs throughout the day.
• Exceptional attention to detail and a high level of accuracy.
• Strong organizational and time management skills.
• Ability to work independently and collaborate with a team.
• Excellent written and verbal communication skills.
• Critical thinking and problem-solving ability, including thinking outside the box.
• Ability to manage multiple priorities in a fast-paced environment.
• At least 2 years of data entry experience is required.
• Applicants must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• At least 2 years of customer service experience is preferred.
• Experience in manufacturing, distribution, or a production environment.
• Experience processing customer orders and coordinating with multiple departments.

Responsibilities

• Enter customer orders accurately into the ERP system.
• Review order details for accuracy before processing.
• Communicate with customers by phone and email about orders, updates, questions, and timelines.
• Coordinate with production, purchasing, shipping, and other internal departments to meet customer expectations.
• Research and resolve order discrepancies or customer concerns.
• Maintain accurate customer records and documentation.
• Prioritize multiple tasks while meeting deadlines.
• Provide outstanding customer service with a positive, solutions-focused attitude.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed