Customer Success Partner / Customer Service Representative (Data Entry)

JB Cutting • Mt. Clemens, MI

3d

About The Position

JB Cutting Inc. is a family-owned thermofoil door manufacturer serving the home storage, kitchen, and bath industries. The Customer Success Partner helps ensure customers receive exceptional service from order entry through delivery. This is not a high-volume call center role; it involves working with customers, production, and internal departments to process orders accurately, answer questions, and help projects move smoothly from start to finish in a fast-paced manufacturing environment.

The role requires accurate entry and review of customer orders in an ERP system, communication with customers by phone and email, coordination with internal teams, and research and resolution of order discrepancies or customer concerns. The position also maintains customer records and documentation, prioritizes tasks to meet deadlines, and provides positive, solutions-focused service.

Requirements

• Previous customer service experience is required; 2 or more years is preferred.
• Previous data entry experience is required; 2 or more years is required.
• Experience working with ERP software is required.
• Microsoft Office proficiency, including Outlook, Excel, and Word, is required.
• Comfort using computers, phones, and multiple software programs throughout the day.
• Exceptional attention to detail and a high level of accuracy.
• Strong organizational and time management skills.
• Ability to work independently and collaborate with a team.
• Excellent written and verbal communication skills.
• Critical thinking and problem-solving ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• Experience in manufacturing, distribution, or a production environment.
• Experience processing customer orders and coordinating with multiple departments.

Responsibilities

• Enter customer orders accurately into the ERP system.
• Review order details for accuracy before processing.
• Communicate with customers by phone and email about orders, updates, questions, and timelines.
• Coordinate with production, purchasing, shipping, and other internal departments to meet customer expectations.
• Research and resolve order discrepancies or customer concerns.
• Maintain accurate customer records and documentation.
• Prioritize multiple tasks while meeting deadlines.
• Provide outstanding customer service with a positive, solutions-focused attitude.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed