d) - Remote in Germany

Synera

2d•Remote

About The Position

At Synera – the AI Agent Platform for Engineering – we’re redefining how the world’s most complex industries develop products. Backed by a world-class partner ecosystem including AWS, Autodesk, UiPath, Capgemini, McKinsey, and Accenture, and trusted by teams at BMW, Hyundai, ArianeSpace, and NASA, we’re looking for a driven, entrepreneurial customer success professional to help grow and strengthen our presence on the West Coast.

Requirements

You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview.
You bring 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth.
You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods.
You are confident engaging with senior stakeholders, including C-level executives.
You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks.
You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth.

Responsibilities

Lead software rollouts and ensure fast, measurable customer value realization.
Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts).
Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.
Work cross-functionally with our Account Executives, as well as Marketing, Product, and Forward Deployed Engineering teams, potentially collaborating with Customer Success team members in US to deliver exceptional customer outcomes and long-term value.

Benefits

Flexible working: you decide when & where to work (as long as you have a residency in Germany).
Flexible public holidays: swap days off according to your values and beliefs!
Home office setup support + access to our office in Bremen.
Personal development budget of €2,000 to attend conferences and trainings or buy interesting books to improve in an area of your choice.
Unlimited PTO (We don't count your vacation days, as we trust all our team members to decide what's best for them and the company).
JobRad (bicycle leasing program).
Company fitness with Wellpass.
Mental health platform nilo.
Team events, regional meet-ups, virtual coffee breaks.
2-3 day off-site for our summer event!