Customer Success Mager (m/f/d)
About The Position
OroraTech is looking for a Customer Success Manager (m/f/d) to own the long-term success, retention, and growth of our USA State, Local, and Utility customers. You'll be the primary relationship owner from post-sale through renewal, helping government agencies and utilities successfully adopt our wildfire intelligence platform and turn it into measurable operational value. Managing a portfolio of $1M+ in Annual Recurring Revenue across Tier 1 accounts, you'll work cross-functionally with Sales, Product, Engineering, and Marketing to champion the voice of the customer internally, while spotting opportunities to grow OroraTech's footprint within each account. This is a high-impact role at the center of customer satisfaction, product adoption, retention, and sustainable revenue growth, helping communities better prepare for and respond to wildfire.
Requirements
- 3–5 years in Customer Success, Account Management, or a related customer-facing role: SaaS, geospatial tech, public safety, or utilities preferred
- Proven ability to build trusted relationships across executive, operational, and technical stakeholders
- Strong project management skills comfortable juggling multiple priorities and cross-functional coordination
- Excellent communication skills able to translate technical capabilities into business value
- Data-driven, proactive mindset, comfortable assessing account health and spotting expansion opportunities
- Willingness to travel up to 25%
- Growth mindset: you embrace learning, iterate quickly, and see challenges as opportunities
- Ownership and accountability: you follow through, close the loop, and take responsibility for outcomes
- High organization and structure: you create clarity from complexity and keep multiple threads in motion
- Independence: you work well with autonomy and don't need to be micromanaged to deliver
- Attentiveness and discretion: you notice the details that matter and handle sensitive information with care
- Team spirit: you collaborate openly, support your colleagues, and celebrate shared wins
Nice To Haves
- Based in the Denver, CO area or willing to work in a hybrid model; remote candidates will also be considered
- Experience working internationally and across cultures, particularly with European teams
- Previous experience with customer management
Responsibilities
- Own the relationship for a $1M+ portfolio of Tier 1 government accounts
- Serve as the go-to contact for customers, from executive sponsors to technical stakeholders
- Build and maintain strategic account plans, including a full "5 wide by 5 deep" stakeholder map
- Develop deep insight into each customer's operational goals and wildfire management priorities
- Lead onboarding, implementation, and training so customers see value fast
- Run recurring operational and executive check-ins
- Track adoption trends and build customer success plans
- Spot risks early and resolve them before they threaten renewals
- Own renewal planning, forecasting, and execution
- Identify upsell opportunities, license expansion, new products, multi-year deals
- Partner with Sales Leadership on commercial strategy and contract negotiations
- Keep revenue forecasts sharp and accurate
- Be the voice of the customer inside OroraTech
- Capture feedback and feature requests, and push them through Product and Engineering
- Translate roadmap updates into customer-facing communication
- Champion customer needs in product planning
- Partner daily with Sales, Product, Engineering, Marketing, and Leadership
- Share competitive intel and market feedback
- Escalate issues effectively and support case studies, references, and success stories
Benefits
- 401(k) with company matches
- Comprehensive health coverage: medical, dental, and vision insurance
- Employer-paid life insurance, Short-Term Disability, and Long-Term Disability
- Corporate wellness benefit via a discounted Wellhub / Wellpass subscription
- Hybrid and remote-friendly working model
- Opportunity to grow professionally and personally within a fast-scaling company
- Exposure to international business, cross-cultural collaboration, and cutting-edge space technology.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
