Customer Success Manager (m/f/d)

OroraTech•Denver, CO

1d•Hybrid

About The Position

OroraTech is looking for a Customer Success Manager (m/f/d) to own the long-term success, retention, and growth of our USA State, Local, and Utility customers. You'll be the primary relationship owner from post-sale through renewal, helping government agencies and utilities successfully adopt our wildfire intelligence platform and turn it into measurable operational value. Managing a portfolio of $1M+ in Annual Recurring Revenue across Tier 1 accounts, you'll work cross-functionally with Sales, Product, Engineering, and Marketing to champion the voice of the customer internally, while spotting opportunities to grow OroraTech's footprint within each account. This is a high-impact role at the center of customer satisfaction, product adoption, retention, and sustainable revenue growth, helping communities better prepare for and respond to wildfire.

Requirements

3–5 years in Customer Success, Account Management, or a related customer-facing role: SaaS, geospatial tech, public safety, or utilities preferred
Proven ability to build trusted relationships across executive, operational, and technical stakeholders
Strong project management skills comfortable juggling multiple priorities and cross-functional coordination
Excellent communication skills able to translate technical capabilities into business value
Data-driven, proactive mindset, comfortable assessing account health and spotting expansion opportunities
Willingness to travel up to 25%
Growth mindset: you embrace learning, iterate quickly, and see challenges as opportunities
Ownership and accountability: you follow through, close the loop, and take responsibility for outcomes
High organization and structure: you create clarity from complexity and keep multiple threads in motion
Independence: you work well with autonomy and don't need to be micromanaged to deliver
Attentiveness and discretion: you notice the details that matter and handle sensitive information with care
Team spirit: you collaborate openly, support your colleagues, and celebrate shared wins

Nice To Haves

Based in the Denver, CO area or willing to work in a hybrid model; remote candidates will also be considered
Experience working internationally and across cultures, particularly with European teams
Previous experience with customer management

Responsibilities

Own the relationship for a $1M+ portfolio of Tier 1 government accounts
Serve as the go-to contact for customers, from executive sponsors to technical stakeholders
Build and maintain strategic account plans, including a full "5 wide by 5 deep" stakeholder map
Develop deep insight into each customer's operational goals and wildfire management priorities
Lead onboarding, implementation, and training so customers see value fast
Run recurring operational and executive check-ins
Track adoption trends and build customer success plans
Spot risks early and resolve them before they threaten renewals
Own renewal planning, forecasting, and execution
Identify upsell opportunities, license expansion, new products, multi-year deals
Partner with Sales Leadership on commercial strategy and contract negotiations
Keep revenue forecasts sharp and accurate
Be the voice of the customer inside OroraTech
Capture feedback and feature requests, and push them through Product and Engineering
Translate roadmap updates into customer-facing communication
Champion customer needs in product planning
Partner daily with Sales, Product, Engineering, Marketing, and Leadership
Share competitive intel and market feedback
Escalate issues effectively and support case studies, references, and success stories

Benefits

Work That Matters: Integral part of OroraTech's US expansion, front-row seat to building something that genuinely counts, driven by the urgency of climate change.
Autonomy & Trust: Space to own your work, trusted to manage yourself, bring ideas to the table, and make the role your own.
A Team Worth Showing Up For: International, open-minded, and genuinely collaborative team.
401(k) with company matches
Comprehensive health coverage: medical, dental, and vision insurance
Employer-paid life insurance, Short-Term Disability, and Long-Term Disability
Corporate wellness benefit via a discounted Wellhub / Wellpass subscription
Hybrid and remote-friendly working model
Opportunity to grow professionally and personally within a fast-scaling company
Exposure to international business, cross-cultural collaboration, and cutting-edge space technology.