Customer Success Manager - West Coast (AI Marketing)

InSpace • Phoenix, AZ

4d • $90,000 - $100,000

About The Position

InSpace is hiring a Customer Success Manager to help West Coast customers achieve maximum results with NOVA, its AI-driven platform for search visibility and growth. The role combines strategic customer partnership with hands-on account guidance, influencing customer retention, growth, product development, and the customer experience. The successful candidate will help establish and scale Customer Success in the US market, working closely with US leadership and international Product and Engineering teams. The position reports to the General Manager US - West Coast, with a dotted-line reporting relationship to the COO. The candidate must be based in the San Francisco Bay Area or Phoenix Area and willing to travel for customer meetings and team collaboration.

Requirements

• 3–5 years of experience in Customer Success, account management, or project management.
• Experience with customer growth, churn prevention, and stakeholder management within complex customer projects.
• Effective communication skills, with the ability to work with different stakeholders and manage expectations clearly.
• Proactive approach, ability to maintain an overview, and comfort working in a dynamic scale-up environment.
• Interest in building lasting customer relationships and improving processes.
• Affinity with AI, digital growth, and technology.
• Based in the San Francisco Bay Area or Phoenix Area.
• Willingness to travel for customer meetings and team collaboration.

Nice To Haves

• Experience in SaaS, digital marketing, or SEO.
• Experience working with US customers.
• SEO experience.
• Experience coaching colleagues.

Responsibilities

• Guide strategic customer onboarding from kick-off through successful adoption and value realization.
• Serve as a strategic partner to customers and support customer growth, retention, and long-term collaboration.
• Identify customer opportunities, risks, and churn signals, and take proactive action.
• Advise customers on content, visibility, and growth strategies.
• Collaborate with technology and product teams to achieve customer goals.
• Translate customer insights into concrete product improvements with the Product & Development team.
• Build lasting customer relationships and deliver a strong customer experience.
• Help optimize and scale Customer Success processes in the US market.

Benefits

• Salary matched to experience, with a bonus structure tied to impact and results.
• Freedom and responsibility within the customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• Key role in establishing and scaling Customer Success in the US market.
• Close collaboration with US leadership and international teams.
• Opportunity for professional development.
• Entrepreneurial work environment with short communication lines and fast decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed