Customer Enablement Manager, West Coast

Fullpath•Salt Lake City, UT

3d•$80,000 - $125,000•Remote

About The Position

Fullpath by Cox Automotive is hiring a Customer Enablement Manager to support its Customer Experience team by ensuring customers are properly trained to use Fullpath products. The role creates training materials, delivers in-person and virtual sessions, and gathers feedback from internal and external stakeholders. It is remote for candidates in Mountain or Pacific time zones, with preference for candidates in CST, MST, or PST to support customer visits. The role reports to the Manager of Customer Enablement and requires extensive travel, including multi-day and extended trips to dealership locations. The position works with Customer Experience, Sales, Onboarding, Customer Success, Product, Learning and Development, Operations, and Marketing teams to improve customer engagement, product adoption, and the training program. It requires strong familiarity with Fullpath’s product suite and the ability to tailor consultative training to individual customer needs. Compensation includes an annual base salary of $80,000–$95,000, depending on experience and qualifications, plus on-target variable earnings bringing annualized on-target earnings to $125,000 based on performance.

Requirements

At least 4 years of relevant experience in Customer Experience, Operations, or Customer Success, and at least 2 years in the automotive technology industry.
Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk.
Strong verbal and written communication skills and excellent presentation abilities.
Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset.
Self-directed problem-solving ability, including independently identifying solutions and taking initiative.
Comfort with ambiguity and change, and ability to adapt when plans shift.
Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in person and virtually.
Ability to own individual projects independently while sharing findings and learnings with the team and broader organization.
Ability to travel extensively 2–4 or more times per month, with trips ranging from 2–3 days to a week, and flexibility to adjust logistics on short notice.
Valid driver's license and legal authorization to work in the United States without employer sponsorship.
Ability to sit for extended periods, perform extensive computer work, and work from a home office with reliable attendance and punctuality.

Nice To Haves

At least 2 years creating and delivering professional training content (strongly preferred).
Prior experience with lead handling, CRM-type products, or similar customer-facing platforms from automotive or adjacent industries is valued but not required.
If Fullpath product knowledge is lacking, proven subject-matter expertise or an exceptional track record may be considered as compensating strengths.
Preference for candidates residing in CST, MST, or PST, near major airports, for timezone coverage and customer visits.

Responsibilities

Develop and deliver training materials, webinars, and workshops in person and virtually to empower customers and increase retention.
Work with Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption.
Act as a liaison between the product team and customers, translating product innovations into client value.
Collaborate with Learning and Development, Operations, Product, and Marketing to create materials for the training program.
Work with Onboarding and Customer Success teams to understand customer needs and prepare for training.
Provide feedback to Product and Marketing based on customer reactions and questions, helping refine product messaging and customer experience touchpoints.
Travel as needed to conduct in-person customer training, including multi-day and extended trips to dealership locations.
Maintain a deep understanding of Fullpath products and develop or adapt consultative training strategies for each customer.
Develop and maintain a library of customer resources, including presentations, user guides, e-learnings, video guides, FAQs, and best practices.
Engage dealership owners, managers, and staff with confidence, resilience, and professionalism, including in challenging interactions.