Customer Education Manager - West Coast

Noah Medical

15h•$105,000 - $130,000•Remote

About The Position

Noah Medical is seeking a Customer Education Manager to lead customer training, demonstrations, account launches, and independence assessments while helping implement regional sales strategy. The commercial organization is in an early stage, and priorities may change quickly, so the role calls for initiative, practical problem solving, adaptability, and follow-through. The manager will help improve the customer experience and build education programs that can grow with the company. The role works closely with the Area Vice President and cross-functional partners to plan and deliver education that supports regional sales priorities and customer adoption. Training is delivered both in person and virtually to physicians and procedure support teams. The position also supports launch readiness, initial cases, certification, education materials, event logistics, training documentation, and ongoing program improvement. The position is remote-eligible and requires residence on the U.S. West Coast; candidates based in San Francisco are preferred. Occasional short-notice travel and evening or weekend work may be required. The California pay range is $105,000–$130,000 USD. Noah Medical offers a comprehensive benefits package and may offer remote, hybrid, or onsite arrangements within California depending on the team and role.

Requirements

Bachelor’s degree in a relevant field or equivalent professional experience.
At least 5 years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including at least 2 years in clinical education, clinical specialist, training, or learning and development roles.
Strong clinical and technical knowledge, with the ability to explain complex concepts, teach adult learners, solve problems, and manage projects.
Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments.
Proficiency with Microsoft Office and Google Workspace.
Must reside on the U.S. West Coast.
Flexibility for occasional travel on short notice and work during evenings or weekends.
Ability to lift up to 30 pounds with or without reasonable accommodation.
Eligibility to work in the United States.

Nice To Haves

Experience in bronchoscopy, navigational technologies, or medical robotics.
Familiarity with simulation training, learning management systems, or tools for developing educational content.
Proximity to a major airport; candidates based in San Francisco are preferred.

Responsibilities

Work with the Area Vice President to plan training, demonstrations, and account launches that support regional sales priorities and customer adoption.
Deliver in-person and virtual training for physicians and procedure support teams, including practical exercises, skills assessments, and super user training for support staff.
Lead Galaxy System demonstrations with Sales and Clinical Sales, tailoring discussions to customer needs while using approved product messaging.
Lead initial account training and support the first day of cases; document remaining training needs and hand responsibility for ongoing development to the assigned field team.
Review readiness records, assess customer skills, and sign off on independence within assigned authority and Customer Education standards; address remaining gaps before certification.
Create and update approved training materials, assessments, and digital learning resources with company partners.
Manage event logistics, equipment setup and testing, and preparation; follow through after events, meet deadlines, and use company resources responsibly.
Keep training records current and use customer feedback, skills assessments, and program results to improve education quality and effectiveness.

Benefits

Competitive salary and pay.
Comprehensive health insurance, including medical, dental, and vision, with HSA and FSA options.
401(k) and stock purchase plans.
Equity and bonus program.
Company-paid and supplemental life insurance and disability insurance.
Mental health support through medical insurance programs.
Legal and pet insurance.
12 or more paid holidays, flexible time off, and sick time.
Paid parental leave.
In-office snacks and beverages.
In-office lunch stipend.
Tuition reimbursement.
Learning and development opportunities, including on-demand online training and book reimbursement.
Team-building and company-organized social and celebration events.