Customer Enablement Manager, West Coast

Fullpath•Salt Lake City, UT

2d•Remote

About The Position

Fullpath by Cox Automotive is hiring a Customer Enablement Manager to support its Customer Experience team and ensure customers are properly trained to use Fullpath products. The role creates training materials, delivers in-person and virtual training, and gathers feedback from internal and external stakeholders. It develops consultative training strategies tailored to customer needs and maintains a library of resources such as presentations, user guides, e-learning, videos, FAQs, and best practices. This is a remote role for candidates in the Mountain or Pacific time zones, with a preference for candidates in Central, Mountain, or Pacific time zones to support customer visits. Extensive travel is required, including frequent multi-day or week-long trips to dealerships, sometimes with short-notice changes. The role reports to the Manager of Customer Enablement. The stated salary range reflects total on-target earnings; annual base salary is $80,000–$95,000, with on-target variable earning potential of $125,000 annualized based on performance.

Requirements

At least 4 years of relevant experience in Customer Experience, Operations, or Customer Success, and at least 2 years in the automotive technology industry.
Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk.
Strong verbal and written communication skills and excellent presentation abilities.
Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset.
Self-directed problem-solving skills and initiative to identify and pursue solutions independently.
Comfort with ambiguity and change, including the ability to adapt when plans shift.
Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders, in person and virtually.
Ability to own projects independently while sharing findings and learnings with the team and broader organization.
Ability to travel extensively, 2–4+ times per month, for trips ranging from 2–3 days to a week, with flexibility to adjust logistics on short notice.
Valid driver's license and legal authorization to work in the United States without employer sponsorship.
Ability to sit for extended periods, perform extensive computer work, and work from a home office with reliable attendance and punctuality.

Nice To Haves

At least 2 years creating and delivering professional training content; strongly preferred.
Prior experience with lead handling, CRM-type products, or similar customer-facing platforms in automotive or adjacent industries; valued but not required.
Candidates residing in CST, MST, or PST, preferably near a major airport, are preferred for timezone coverage and customer visits.
If lacking Fullpath product knowledge, proven subject-matter expertise or an exceptional track record is valued.

Responsibilities

Develop and deliver training materials, webinars, and workshops in person and virtually to empower customers and increase retention.
Work with Customer Experience and Sales teams to identify opportunities for deeper customer engagement and greater product adoption.
Liaise between the product team and customers, translating product innovations into client value.
Collaborate with L&D, operations, product, and marketing teams to create materials needed to execute the training program.
Work with Onboarding and Customer Success teams to understand customer needs and prepare for training.
Provide feedback to product and marketing teams based on customer reactions and questions, refining product messaging and customer experience touchpoints.
Travel as needed to conduct in-person customer training, including multi-day and extended trips to dealership locations.
Maintain a deep understanding of Fullpath products and build or adapt consultative training strategies for each customer.
Develop and maintain a customer resource library, including presentations, user guides, e-learning, video guides, FAQs, and best practices.
Engage dealership owners, managers, and staff professionally and confidently, maintaining composure in challenging customer interactions.