Customer Success Manager - East Coast (AI Marketing)

InSpace • New York, NY

3d

About The Position

InSpace is building NOVA, an AI platform that helps companies improve visibility in traditional search engines and AI-driven environments through long-tail intelligence, GEO optimization, content, technical optimization, and automation. The Customer Success Manager supports customers across the East Coast in achieving results with NOVA and serves as a strategic partner to important accounts. This role combines operational execution and strategic guidance, with an impact on customer retention, growth, and product development.

As part of InSpace’s US expansion, the Customer Success Manager will help establish and scale Customer Success in the market. The position reports to the General Manager US - East Coast, with a dotted-line reporting relationship to the COO. The role is based in the New York or Washington, DC area and includes travel for customer meetings and team collaboration.

Requirements

• 3–5 years of experience in Customer Success, account management, or project management.
• Experience with customer growth, churn prevention, and stakeholder management in complex customer projects.
• Effective communication skills and the ability to work with different stakeholders and manage expectations clearly.
• Proactive approach, ability to maintain an overview, and comfort working in a dynamic scale-up environment.
• Interest in building lasting customer relationships and improving processes.
• Affinity with AI, digital growth, and technology.
• Based on the East Coast in the New York or Washington, DC area.
• Willingness to travel for customer meetings and team collaboration.

Nice To Haves

• Experience in SaaS, digital marketing, or SEO.
• Experience working with US customers.
• SEO experience.
• Experience coaching colleagues.

Responsibilities

• Guide strategic customer onboarding from kick-off through successful use of NOVA.
• Partner strategically with customers and support customer growth, retention, and long-term collaboration.
• Identify customer opportunities, risks, and churn signals, and take proactive action.
• Advise customers on content, visibility, and growth.
• Work closely with technology, product, and engineering teams to achieve customer goals.
• Translate customer insights into concrete product improvements with the Product & Development team.
• Build lasting customer relationships and provide a strong customer experience.
• Help optimize and scale Customer Success processes in the US market.

Benefits

• Salary matched to experience, with a bonus structure that grows with impact and results.
• Freedom and responsibility within the customer portfolio.
• Direct impact at a fast-growing AI scale-up.
• Key role in establishing and scaling Customer Success in the US market.
• Close collaboration with US leadership and international teams.
• Opportunity for professional development.
• Entrepreneurial work environment with short communication lines and fast decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed