Regional Manager - East Coast

EDRAY•Charlotte, NC

1d•Onsite

About The Position

EDRAY thrives in the most difficult part of the supply chain - the final mile at the ports. Through proprietary technology, processes and most importantly - innovation, we work on your behalf with all stakeholders to keep your freight moving in the most efficient way possible. POSITION SUMMARY The Regional Manager of Destination Management is responsible for leading a team of Logistics Analysts and overseeing the successful management of multiple Destination Management customer accounts. This role provides operational leadership, supports customer satisfaction and retention, and drives continuous improvement through effective team management, technology utilization, and data-driven decision-making. Regional Managers are expected to foster a collaborative and accountable team environment while maintaining strong relationships with customers and internal stakeholders. This role identifies opportunities to improve account performance, develops team capabilities, resolves complex customer challenges, and implements strategies that support operational efficiency, customer growth, and the overall success of EDRAY's Destination Management operations.

Requirements

Minimum of 5–7 years of experience in supply chain management, logistics, or a related field.
Comprehensive knowledge of logistics and supply chain management principles, operations, and relevant industry trends.
Strong technological proficiency and demonstrated ability to leverage software, reporting tools, and other resources to improve operational efficiency and customer experience.
Excellent written and verbal communication skills, including the ability to collaborate effectively with customers, team members, and internal stakeholders.
Ability to develop and deliver presentations, communicate performance results, and present recommendations to internal and external audiences.
Understanding of business strategy and the ability to align operational decisions and initiatives with company objectives, culture, and organizational goals.
Demonstrated ability to analyze operational data, evaluate performance, and use findings to make informed decisions and drive improvements.
Strong proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook.
Strong leadership and team development capabilities.
Highly organized and adaptable.
Strong sense of ownership and accountability.
Proactive and forward-thinking.
Confident and effective communicator.
Strong analytical judgment and problem-solving skills.
Collaborative and relationship-oriented.
Comfortable navigating competing priorities and complex customer situations.
Able to motivate

Nice To Haves

Demonstrated success in driving customer satisfaction, retention, and account growth.
Experience leading, mentoring, or developing teams in a logistics, supply chain, or customer account management environment.
Experience overseeing multiple customer accounts and balancing competing operational and customer priorities.
Experience developing and implementing strategies to improve customer relationships, service delivery, and account performance.
Experience analyzing operational metrics, customer performance data, and key performance indicators to identify opportunities for improvement.
Experience implementing or supporting technology solutions, process improvements, or operational initiatives that enhance efficiency and customer experience.
Experience collaborating across departments to resolve complex customer issues and support organizational objectives.
Bachelor's degree in a relevant field is preferred but not mandatory.

Responsibilities

Lead, mentor, and develop a team of Logistics Analysts in delivering exceptional customer service and meeting established performance expectations. Foster a positive, collaborative, and accountable team environment that encourages professional growth and continuous improvement.
Oversee the management of multiple Destination Management customer accounts, ensuring customer needs are met, service expectations are maintained, and opportunities for improvement are identified and addressed.
Develop and implement strategies to strengthen long-term customer relationships, support customer retention, and identify opportunities for account growth, including upselling and cross-selling.
Maintain awareness of technological advancements and industry developments relevant to Destination Management operations. Leverage available technology, systems, and tools to improve efficiency, reporting, data analysis, and the overall customer experience.
Promote clear and effective communication within the team and across departments. Ensure customer requests, operational concerns, and relevant information are communicated appropriately and addressed in a timely manner.
Analyze customer account performance using operational metrics, historical data, reporting, and key performance indicators to identify trends, performance gaps, and opportunities for improvement.
Develop customer action plans and provide performance updates, recommendations, and progress reports to management.
Identify training and development needs within the team and coordinate appropriate coaching, training, and professional development opportunities to strengthen operational knowledge, customer account management capabilities, and technology proficiency.
Collaborate with team members and internal stakeholders to address and resolve complex customer issues promptly and professionally, balancing customer needs with company objectives.
Continuously evaluate and refine customer account management processes, identifying opportunities to streamline operations, improve consistency, and enhance the overall customer experience.