Customer Success Manager - East Coast (AI Marketing)

InSpace • Washington, DC

4d • $90,000 - $100,000

About The Position

InSpace is building NOVA, an AI platform that helps companies improve discoverability in traditional search engines and AI-driven environments through long-tail intelligence, GEO optimization, content, technical optimization, and automation.

The Customer Success Manager helps customers across the East Coast achieve results with NOVA and serves as a strategic partner to important accounts. The role combines operational execution and strategic insight to strengthen customer relationships and influence customer retention, growth, and product development. Working closely with Product and Engineering, the Customer Success Manager helps customers achieve their goals and translates customer insights into product improvements.

As part of InSpace’s US expansion, this person will help establish and scale Customer Success in the US market. The role reports to the General Manager US - East Coast, with a dotted-line reporting relationship to the COO. The position is based in the New York or Washington, DC area, with travel for customer meetings and team collaboration.

Requirements

• 3–5 years of experience in Customer Success, account management, or project management.
• Experience with customer growth, churn prevention, and stakeholder management in complex customer projects.
• Effective communication skills, with the ability to engage different stakeholders and manage expectations clearly.
• Proactive mindset, ability to maintain an overview, and comfort working in a dynamic scale-up environment.
• Interest in building lasting customer relationships and improving processes.
• Affinity with AI, digital growth, and technology.
• Based on the East Coast in the New York or Washington, DC area and willing to travel for customer meetings and team collaboration.

Nice To Haves

• Experience in SaaS, digital marketing, or SEO.
• Experience with US customers.
• SEO experience.
• Experience coaching colleagues.

Responsibilities

• Guide strategic customer onboarding from kick-off through successful realization of value with NOVA.
• Serve as a strategic partner to customers and support customer growth, retention, and long-term collaboration.
• Identify opportunities, risks, and churn signals, and take proactive action.
• Advise customers strategically on content, visibility, and growth.
• Work closely with technology and product teams to achieve customer goals.
• Translate customer insights into concrete product improvements in collaboration with the Product & Development team.
• Build lasting customer relationships and ensure a strong customer experience.
• Help optimize and scale Customer Success processes in the US market.

Benefits

• Salary that matches experience, complemented by a bonus structure tied to impact and results.
• Freedom and responsibility within the customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• Key role in establishing and scaling Customer Success in the US market.
• Close collaboration with US leadership and international teams.
• Opportunity for professional development.
• Entrepreneurial work environment with short communication lines and fast decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed