CSM, Media and Entertainment

Samsung•Los Angeles, CA

About The Position

Samsung Ads, the advertising monetization arm of Samsung Electronics, uses proprietary real-time TV viewing behavior and insights to connect brands and content with consumers. Its ad platform combines first-party audience data, data science, and brand-safe cross-device inventory across desktop, mobile, tablets, and Smart TVs. The Customer Success Manager is a strategic partner to the Sales team, providing end-to-end support for key accounts and verticals and contributing to quarterly revenue goals. The role requires experience delivering customer service, improving campaign performance, supporting renewals, and understanding digital and programmatic advertising. The position is based in LA and reports to the Manager, Customer Success, within the Sales and Marketing division.

Requirements

At least 5 years working in an organization that supports advertising sales, specifically in an account management role.
Proven ability to manage and expand existing accounts through upselling, cross-selling, and relationship-building.
Strong attention to detail, multitasking ability, and organizational skills.
Experience managing mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
Experience working directly with clients and presenting in meetings.
Deep understanding of digital advertising, including the programmatic landscape.
Bachelor’s degree.

Responsibilities

Partner with Sales representatives to support accounts, including RFP responses, media planning, post-sale kickoffs, campaign insights, and reporting.
Drive incremental revenue through proactive upsell strategies, campaign performance analytics, and consultative selling.
Lead campaign kickoff meetings, manage launch timelines, and coordinate updates, troubleshooting, optimization recommendations, and final campaign reviews.
Communicate campaign plans, requirements, and KPI guidance to internal product and operations teams.
Build and scale AI-powered advertising campaigns using machine learning to predict ad performance and automate optimization based on client goals.
Maintain knowledge of the Samsung Ads platform and offerings and identify upsell opportunities.
Develop campaign best practices and learnings, and recommend ways to support client renewals.
Collaborate with Marketing on custom ideas and marketing solutions based on client objectives.
Educate and guide clients on best practices, onboard new clients, and proactively address areas for improvement.
Understand the broader financial picture and contribute to Samsung Ads’ annual sales growth.