CSM, Media and Entertainment

Samsung Electronics•Los Angeles, CA

2d•$100,000 - $125,000

About The Position

Samsung Ads, the advertising monetization arm of Samsung Electronics, uses proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences. It partners with brands, agencies, and content owners to provide advertising opportunities on Samsung Smart TVs and through cross-device programmatic solutions. Its platform combines first-party audience data, data science, and brand-safe cross-device ad inventory to help brands reach audiences across desktop, mobile, tablets, and Smart TVs. The Customer Success Manager supports the Sales team and contributes to quarterly revenue goals by partnering with Sellers on key accounts and verticals. The role provides end-to-end account support, drives campaign performance and successful renewals, and applies knowledge of digital and programmatic advertising. The position is based in LA and reports to the Manager, Customer Success, within the Sales and Marketing division. The role works closely with Sales, Product, Operations, and Marketing to plan, launch, manage, and review campaigns; identify growth opportunities; and advise clients on campaign performance and best practices. It also involves helping build and scale AI-powered advertising campaigns using machine-learning models to predict performance and automate optimization based on client goals.

Requirements

At least 5 years of experience in an organization supporting the Advertising Sales function, specifically in Account Management.
Proven ability to manage and expand existing accounts through upselling, cross-selling, and relationship-building.
Strong attention to detail, multitasking ability, and organizational skills.
Experience managing mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
Experience working directly with clients and presenting in meetings.
Deep understanding of digital advertising, including the programmatic landscape.
Bachelor’s degree required.

Responsibilities

Partner with Sales representatives to provide account support, including RFP responses, media planning, post-sale kickoffs, and campaign insights and reporting.
Drive incremental sales revenue through proactive upsell strategies, campaign performance analytics, and consultative selling.
Lead campaign kickoff meetings, manage launch timelines, and coordinate campaign updates, troubleshooting, optimization recommendations, and final reviews.
Communicate campaign plans, requirements, and KPI guidance to internal Product and Operations teams.
Build and scale AI-powered advertising campaigns using machine-learning models to predict ad performance and automate optimization based on client goals.
Maintain strong knowledge of the Samsung Ads platform and offerings, serving as a resource and identifying upsell opportunities.
Develop campaign-performance best practices and learnings, and recommend actions to clients that support renewals.
Collaborate with Marketing on custom ideation and marketing solutions based on clients’ objectives and goals.
Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas for improvement.
Understand the broader financial picture and contribute to Samsung Ads’ annual sales growth.