CSM, Media and Entertainment

Samsung Electronics•New York, NY

2d•$110,000 - $135,000

About The Position

Samsung Ads, the advertising monetization arm of Samsung Electronics, uses proprietary real-time TV viewing behavior and insights to help brands and content owners reach consumers through Smart TV placements and programmatic cross-device advertising. Its platform combines first-party audience data, data science, and brand-safe cross-device inventory to support audience targeting across desktop, mobile, tablets, and Smart TVs. The Customer Success Manager supports the Sales team and contributes to quarterly revenue goals by partnering with Sellers on key accounts and verticals. The role provides end-to-end account support, drives campaign performance and renewals, and applies knowledge of digital and programmatic advertising. Based in New York, the position reports to the Manager, Customer Success, within the Sales and Marketing division.

Requirements

At least 5 years of experience in an organization supporting Advertising Sales, specifically in an Account Management role.
Proven ability to manage and expand existing accounts through upselling, cross-selling, and relationship-building.
Strong attention to detail, multitasking ability, and organizational skills.
Experience managing mobile and/or CTV user-acquisition campaigns using MMP attribution measurement and reporting.
Experience working directly with clients and presenting in meetings.
Deep understanding of digital advertising, including the programmatic landscape.
Bachelor's degree required.

Responsibilities

Partner with Sales representatives to provide account support, including RFP responses, media planning, post-sale kickoffs, and campaign insights and reporting.
Drive incremental sales revenue through proactive upsell strategies, campaign performance analytics, and consultative selling.
Lead campaign kickoff meetings, manage launch timelines, and coordinate campaign updates, troubleshooting, optimization recommendations, and final campaign reviews.
Communicate upcoming campaigns, requirements, and KPI guidance to internal product and operations teams.
Build and scale AI-powered advertising campaigns using machine learning to predict ad performance and automate optimization against client goals.
Maintain strong knowledge of Samsung Ads' platform and offerings and identify upsell opportunities.
Develop campaign-performance best practices and learnings, and provide client recommendations that support renewals.
Collaborate with Marketing on custom ideation and marketing solutions based on client objectives and goals.
Educate and guide new and existing clients on best practices, onboard new clients, and proactively identify areas for improvement.
Understand the broader financial picture and contribute positively to Samsung Ads' annual sales growth.