Customer Success Manager Intern
Hewlett Packard Enterprise•Alpharetta, GA
•$35 - $41•Hybrid
About The Position
The Customer Success Manager Intern supports Customer Success Managers with post-sales account support coordination. The role works with customers and HPE teams to support effective implementation of HPE Customer Support, help resolve customer issues, and coordinate customer relationship activities. Interns gain exposure to customer success practices, technical support processes, strategic account management, and how HPE technology solutions help businesses meet their objectives. The role is hybrid, with an average requirement of two days per week in an HPE office.
Requirements
- Currently pursuing a bachelor's or master's degree in Business, Operations Management, Engineering, or a related field.
- Strong analytical, communication, and problem-solving skills.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
- Basic understanding of Customer Success principles and customer relationship management.
- Interest in networking technologies, including routing, switching, and wireless concepts.
- Passion for delivering exceptional customer experience and driving customer success.
- Self-motivated, organized, and eager to learn in a fast-paced environment.
Responsibilities
- Assist Customer Success Managers in preparing for and documenting quarterly business reviews, including performance metrics, trends, and progress updates.
- Develop an understanding of customer business objectives and how HPE products and solutions are deployed in customer environments.
- Support customer relationship management by tracking action items, following up on requests, and ensuring timely communication.
- Collaborate with internal teams to help resolve issues and coordinate between customers and HPE support organizations.
- Analyze customer case trends and operational data to identify recurring issues, risks, and opportunities for improvement.
- Gain exposure to customer success best practices, technical support processes, and strategic account management activities.
Benefits
- Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Career development programs.
- Mentorship and career development guidance from industry professionals.
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What This Job Offers
Career Level
Intern
