Customer Success Account Manager
Noggin
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Posted:
August 28, 2023
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Remote
About the position
As a Customer Success Manager at Noggin, you will play a crucial role in ensuring customer satisfaction, engagement, and utilization of our market-leading SaaS platform. You will work with a diverse range of clients across various industries, owning and driving the customer journey for your portfolio. With your expertise in service delivery management and client relationship management within the SaaS space, you will act as a trusted advisor, resolving issues and delivering exceptional customer experiences. Your goal will be to retain and grow our customer base, while building strong long-term relationships with both customers and internal stakeholders.
Responsibilities
- Own and drive the customer journey for a portfolio of clients
- Ensure a high level of satisfaction, engagement, and utilization of the platform
- Manage customer portfolios and implement complex software solutions
- Get hands-on with the product and demonstrate it in an engaging and articulate manner
- Resolve issues by bringing internal stakeholders together
- Understand customer requirements and ensure successful delivery of services
- Retain and grow customer relationships
- Act as a trusted advisor and build strong long-term relationships with customers and internal stakeholders
- Deliver an exceptional customer experience
- Serve as a Noggin ambassador
Requirements
- Tertiary qualification
- Experience in service delivery management or client relationship management within the SaaS space
- Experience in managing customer portfolios or working with complex software solutions
- Tech-savvy and able to demo products in an engaging and articulate manner
- Passionate about delivering outcomes for customers
- Ability to bring internal stakeholders together to resolve issues quickly
- Strong understanding of customer requirements
- Ability to ensure successful delivery of services and customer retention
- Exceptional customer experience and ambassadorship skills
- Ability to build strong long-term relationships with customers and internal stakeholders
Benefits
- Delivering an exceptional customer experience
- Acting as a true Noggin ambassador
- Building strong long-term relationships with customers and internal stakeholders
- Becoming fully acquainted with the product and services
- Developing strong and genuine relationships with each customer
- Being viewed as a credible and trusted partner
- Building a stellar reputation across the business and customer accounts
- Understanding customer pain-points and helping them achieve their goals