Desktop Support Engineer

We are seeking a smart and multi-talented Desktop Support Engineer to join our infrastructure and security team at Noggin. In this role, you will work with the latest technologies in a complex and challenging environment. Your responsibilities will include maintaining our ICT tools and technologies, as well as finding innovative solutions to enhance connectivity for our staff and customers worldwide. With a focus on customer satisfaction, you will provide internal support and maintenance for employee-facing systems and networks. This is an opportunity to work in an innovative and collaborative environment with potential for professional growth.

• Provide timely and effective internal support and maintenance to employee-facing systems and networks
• Support and maintain laptops, desktops, networks, phones, antivirus/endpoint security, Active Directory, and services such as Box.com, Google Workplace, and Teams
• Work with Linux based servers and a mixture of Linux, Windows, and MacOS desktops
• Solve problems and deliver smart solutions
• Establish a strong and trusting relationship with staff
• Roll up sleeves and get hands dirty to ensure the business is well-serviced
• Maintain ICT tools and technologies
• Come up with innovative solutions to better connect staff and customers
• Stretch oneself professionally and explore growth opportunities in DevOps, Software Development, Solution Architecture, or Enterprise Architecture roles
• Ad-hoc in-office requirements for 2-3 days per month in Sydney

• Bachelor's degree in IT engineering or equivalent
• 2-3 years of hands-on experience as a desktop support engineer
• Experience with Windows, Mac, and Linux operating systems
• Ability to support and maintain laptops, desktops, networks, phones, antivirus/endpoint security, Active Directory, and various ICT devices or software
• Familiarity with Box.com, Google Workplace, and Teams
• Proficiency in Linux-based servers
• Strong problem-solving skills and ability to deliver smart solutions
• Customer-focused with the ability to establish strong relationships with staff
• Meticulous and well-organized with attention to detail

• Opportunity to work in an innovative and collaborative environment
• Plenty of opportunities for professional growth and development
• Possibility to explore different roles within the company (DevOps, Software Development, Solution Architecture, Enterprise Architecture)
• Ad-hoc in-office requirements (2-3 days per month)
• Timely and effective internal support and maintenance
• Work with the latest technologies
• Varied, complex, and challenging environment
• Opportunity to work with global offices
• Bachelor's degree in IT engineering or equivalent required
• 2-3 years' hands-on experience as a desktop support engineer
• Experience with Windows, Mac, and Linux
• Customer-focused role
• Strong and trusting relationship with staff
• Meticulous and well-organized approach to IT operations
• First point of contact for infrastructure-related issues
• Opportunity to become fully conversant with people, processes, tools, and technologies within the first 3 months
• Consistently positive feedback from all areas of the business within 6 months
• 90%+ feedback rating and consistent meeting of business requirements within 12 months
• Opportunity to contribute innovative ideas and be part of delivering business improvement initiatives