Customer Specialist in training- Sales

CarMax • Royal Palm Beach, FL

11d • $17 - $26

About The Position

As a Customer Specialist, you will help deliver CarMax’s customer-first experience by guiding customers through every step of buying or selling a car. You will support sales, appraisals, test drives, financing applications, paperwork, and repair orders, aiming to make the process seamless and transparent. The role offers variety and autonomy and involves collaboration across teams.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs.
• Ability to accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional customer service.
• Assess vehicle condition, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Print reports, maintain transaction paperwork, audit documents, and manage payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: eligible full-time hourly or commission/incentive-eligible associates may accrue up to 48 hours per year.
• Paid vacation time: eligible full-time hourly or commission/incentive-eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six paid scheduled holidays per year plus one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday premium pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED