Customer Solutions Engineering Lead

EDMI • Raleigh, NC

5d

About The Position

The Customer Solutions Engineering Lead is a customer-facing role responsible for deploying and driving adoption of EDMI’s smart metering, AMI, Grid Edge, and software solutions across North America. The role serves as the primary technical interface between EDMI and utility customers, combining customer engagement, solution architecture, project leadership, operational technology expertise, and technical problem-solving to help customers achieve measurable business outcomes.

The Lead oversees customer onboarding, pilots, integrations, and major deployments while supporting the development of the North American Customer Solutions Engineering team. The role also contributes to customer success and account growth, cross-functional product development, and commercial activities.

Requirements

• Bachelor’s degree in Electrical Engineering, Electronic Engineering, Computer Engineering, or a related discipline.
• At least 5 years of experience within electric utilities, cooperatives, AMI, distribution automation, grid operations, or OT/SCADA environments.
• Experience leading customer-facing technical projects.
• Strong understanding of utility operations and distribution networks.
• Experience integrating operational systems and enterprise platforms.

Responsibilities

• Act as the senior technical point of contact for strategic utility customers.
• Build trusted relationships with utility executives, engineering teams, operations leaders, SCADA teams, and system operators.
• Understand customer business challenges and align EDMI solutions with operational and strategic objectives.
• Lead customer workshops, technical reviews, and executive update meetings.
• Drive customer satisfaction, adoption, and long-term account growth.
• Lead end-to-end deployment of EDMI AMI, Atlas, NEOS, Grid Edge, and associated software solutions.
• Oversee customer onboarding, pilot deployments, proof of concepts, and production rollouts.
• Coordinate integration of EDMI platforms with utility systems, including SCADA, OMS, DERMS, CIS, MDMS, ADMS, and data analytics platforms.
• Ensure projects are delivered on schedule and meet customer success criteria.
• Provide subject matter expertise on utility communications networks, distribution automation, and operational technology environments.
• Support SCADA integrations, distribution automation deployments, field device communications, remote monitoring and diagnostics, and grid modernisation initiatives.
• Translate utility operational requirements into product and engineering requirements.
• Mentor and support Customer Solutions Engineers across North America.
• Establish best practices for deployments, integrations, documentation, and customer engagement.
• Support recruitment, onboarding, and development of future Customer Solutions Engineering team members.
• Act as an escalation point for complex customer issues.
• Capture customer feedback and market intelligence.
• Work with Product Management and Engineering to influence future roadmap development.
• Identify recurring customer challenges and recommend product and service enhancements.
• Support sales teams during technical discovery and qualification activities.
• Contribute to proposals, demonstrations, technical presentations, and RFP responses.
• Assist in developing new service offerings and managed service propositions.

Benefits

• Attractive and competitive package.
• Opportunities for professional growth and development.
• Hybrid/remote working.
• Flexible working arrangements.
• Medical and dental insurance.
• 401(k) with 7% employer contribution.
• 25 days annual leave plus public holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior