Seasonal Customer Service - The Ridge Elk Grove Rack

Nordstrom • Elk Grove, CA

1d • Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. They keep the store clean and clutter-free and may work in different areas to maintain cleanliness, organize stockrooms, and help customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process.

Sales and Customer Service work includes keeping the salesfloor ready through re-merchandising and straightening; helping customers with in-store, online, and mobile transactions using point-of-sale systems; bagging merchandise and handling bulky items; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting Nordstrom Rewards.

Stock Support and Fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory-management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and relocating fixtures. The role requires continuous movement and handling merchandise throughout each shift. The posted hourly pay range is $18.10–$18.80; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

• Clear and effective communication and strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

• Collaborate with teammates to provide a welcoming, inclusive atmosphere and a quick, easy customer experience.
• Keep the store clean and clutter-free, including selling floors and stockrooms.
• Keep the salesfloor ready through re-merchandising, sizing, filling in, and straightening merchandise.
• Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky merchandise.
• Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
• Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in technologies used in the store environment.
• Follow operational, merchandise, and asset-protection standards and promote Nordstrom Rewards.
• Receive and unload freight, unpack merchandise, and deliver it to selling departments.
• Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
• Use inventory-management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
• Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including a 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program resources.
• Holidays.
• Position may be eligible for performance-based incentives or bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed