Seasonal Customer Service - The Outlet Collection Rack

Nordstrom•Auburn, WA

9d•Onsite

About The Position

This seasonal Nordstrom Rack team member role supports a fast-paced, high-energy store environment and helps create a welcoming, inclusive, quick, and easy customer experience. Roles may be available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred area during the interview. Team members may work in different areas of the store to help customers, maintain clean and organized sales floors and stockrooms, and support store operations. Responsibilities vary by area. Sales and Customer Service work includes maintaining a well-presented salesfloor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the floor, organizing stockrooms, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping orders, using inventory systems, maintaining organized floors and stockrooms, and providing general store support. The role requires continuous movement for 6–8 hours per shift, frequent use of hands, and handling merchandise, including lifting. Stock and Fulfillment team members have additional lifting and carrying demands. The listed hourly pay range is $22.55–$23.45; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain a welcoming and inclusive atmosphere and help provide customers with a quick, easy, and friendly experience.
Keep the salesfloor runway-ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms; operate point-of-sale systems and bag items, including bulky or heavy items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards and promote initiatives such as Nordstrom Rewards.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.