Customer Service Part Time

Bass Pro Shops • Garland, TX

9d

About The Position

The Customer Relations Associate performs a range of customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The role supports a pleasant and productive shopping experience and helps customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor logs and badges, processes merchandise returns and related paperwork, sorts returned items, sells Hunting and Fishing Licenses, administers incentive and reward programs, and maintains product knowledge and awareness of advertised sales. The role includes keeping the work area clean, neat, and stocked, and following company policies and procedures. Other duties may be assigned.

The position operates under general supervision and established procedures, with occasional independent judgment to complete assignments and resolve problems from limited alternatives. The associate may also make recommendations concerning work procedures, policies, and practices. Travel is not required. The position is part-time, and applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to meet the physical requirements of the role, including standing or walking throughout the shift, frequent communication and repetitive hand motions, occasional ladder or stair use, work in low or high temperatures and noisy environments, and lifting or moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Provide prompt, friendly customer service and contribute to a pleasant and productive shopping experience.
• Greet customers as they enter the store.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Maintain product knowledge and awareness of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED