Customer Service— Part Time

Bass Pro Shops • Sunset Hills, MO

8d

About The Position

The Customer Relations Associate performs a variety of customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The role supports a pleasant and productive shopping experience by assisting customers with buying decisions, making appropriate product recommendations, promoting programs, and remaining knowledgeable about products and advertised sales.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives, processes merchandise returns and related paperwork, sorts returns, sells hunting and fishing licenses, administers incentive and reward programs, and maintains a clean, neat, and stocked work area. The position performs other duties as assigned and works under general supervision using established procedures, with occasional independent judgment in completing assignments.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk constantly during the shift.
• Ability to communicate constantly to exchange information.
• Ability to perform repeated motions that may involve the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to occasionally work in low or high temperatures and noisy environments.
• Ability to constantly lift and move objects up to 20 pounds, and occasionally lift or move objects up to 100 pounds or more with a team lift as needed.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Greet customers promptly and in a friendly, outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returned merchandise by category and return it to the proper area.
• Sell appropriate hunting and fishing licenses.
• Administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Assist customers in making buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.
• Make recommendations regarding work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED