Customer Service Part Time

Bass Pro Shops • Garland, TX

8d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The associate supports a pleasant and productive shopping experience and helps customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and in-store pickup.

The role also includes securing firearms brought into the store with trigger locks, checking in vendor representatives and managing visitor logs and badges, processing merchandise returns and related paperwork, sorting returned items, selling hunting and fishing licenses, administering incentive and reward programs, staying informed about products and advertised sales, and maintaining a clean, stocked work area. Other duties may be assigned. Work is performed under general supervision using established procedures, with occasional independent judgment and recommendations for work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point-of-sale register system.
• Ability to stand and/or walk throughout the shift.
• Ability to communicate constantly to exchange information and perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to occasionally work in low or high temperatures and noisy environments.
• Ability to constantly lift and move objects up to 20 pounds and occasionally lift and move objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet customers promptly and in a friendly, outgoing manner.
• Support a strong commitment to customer service and provide a pleasant, productive shopping experience.
• Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and in-store pickup.
• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED