Seasonal Customer Service- Pinnacle at Turkey Creek Rack
About The Position
Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members help keep the store clean and clutter-free and may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment. The specific role of interest can be discussed during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, operating point-of-sale systems, bagging merchandise, and helping with bulky items. Team members may assist customers in fitting rooms, sort and return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining organized salesfloors and stockrooms, and providing general store support such as preparing events, completing markdowns, and relocating fixtures.
Requirements
- Clear, effective communication and strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
- For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Responsibilities
- Keep the salesfloor ready through re-merchandising, sizing, filling in, and straightening merchandise.
- Assist customers with in-store, online, and mobile transactions; operate point-of-sale systems, bag merchandise, and handle bulky items.
- Support fitting room customers and sort and return clothing to the salesfloor.
- Keep the customer areas clean and clutter-free.
- Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
- Demonstrate expertise with technologies used in the store.
- Follow operational, merchandise, and asset protection standards.
- Promote initiatives such as the Nordstrom Rewards program.
- Receive and unload freight, unpack merchandise, and deliver it to selling departments.
- Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
- Use inventory management systems to scan, process, and research merchandise shipments.
- Maintain clean and organized selling floors and stockrooms.
- Provide general store support, including setting up events, organizing the backroom, completing markdowns, and relocating fixtures.
Benefits
- Medical, vision, and dental benefits
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
