Seasonal Customer Service - The Village at Totem Lake Rack

Nordstrom•Kirkland, WA

3d•$23 - $23•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may work in different areas of the store, including sales and customer service, sales floor support, stock support, and fulfillment. Sales and customer service duties include keeping the sales floor organized, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting room operations, returning merchandise to the sales floor, organizing stockrooms, accurately ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment duties include receiving and processing merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized sales floors and stockrooms, and providing general store support. The position requires continuous movement and handling merchandise throughout shifts. The posted hourly pay range is $22.55–$23.45, with pay offers dependent on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For stock support and fulfillment: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor runway ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, including bagging items and handling bulky or heavy merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders in accordance with quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.