Customer Service (Seasonal)

Five Star Solutions•Casper, WY

7d•Remote

About The Position

Five Star Solutions is hiring seasonal customer service representatives to answer telephone inquiries about goods and services offered by its clients. This project supports customers with holiday orders, including products such as fruit baskets and steaks. The role is work-at-home and available to people who live in the listed states. It is a bring-your-own-device position, so employees must supply their own qualifying equipment and dedicated workspace, along with secure, reliable, dedicated high-speed internet. The position is temporary, expected to last until Christmas, and offers 20–40 hours per week. Shifts fall between 6:00 a.m. and 8:00 p.m. Mountain Standard Time, Monday through Friday and every other weekend. Paid training typically lasts one to three days, from 7:00 a.m. to 4:00 p.m. Mountain Standard Time. The role may lead to regular full- or part-time employment depending on attendance, performance, and business needs. Pay is $15 per hour, with an additional $1 per hour shift differential for nights and weekends. Five Star Solutions is an equal opportunity employer and participates in E-Verify. The company may use AI tools to assist with parts of hiring, but final hiring decisions are made by people.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, along with active listening.
A background check, as applicable under state and federal laws, is required.
Must provide a qualifying computer, workspace, internet service, and other required equipment.
Must have secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Computer must have an Intel Core i5-8250U processor or greater and 8 GB memory on Windows 10 or higher, 64-bit.
Screen resolution must be 1280x768 or higher; one monitor is required, with dual monitors preferred.
A USB headset is required.
Chromebooks, netbooks, and tablets are not accepted; a laptop or desktop is required.
Up-to-date antivirus software must be installed and a recent scan completed; this will be checked before system login.
Firewall must be enabled and will be checked before system login.
Must be available for shifts between 6:00 a.m. and 8:00 p.m. MST, Monday through Friday and every other weekend.

Nice To Haves

Three to six months of customer service or customer support experience preferred.
Three to six months of call center or office experience is a plus.

Responsibilities

Handle large volumes of inbound or outbound calls in a timely manner.
Address customer questions and concerns about products and services through phone, email, and/or chat.
Follow communication scripts when handling different topics.
Identify customer needs, clarify information, research questions, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Upsell products when opportunities arise.
Switch between tasks efficiently and calmly.
Remain available at the desk and maintain punctuality and attendance for all scheduled times.
Keep customer interactions positive and professional.
Cross-train as requested.