Customer Service (Seasonal)

Five Star Solutions•Cleveland, OH

7d•Remote

About The Position

Five Star Solutions is hiring seasonal customer service representatives to answer customer calls about clients’ goods and services, providing high-quality assistance in a helpful, professional manner. This project supports seasonal holiday ordering, including products such as fruit baskets and steaks. The role involves handling customer questions through phone, email, and/or chat, following scripts, researching and resolving concerns, and identifying opportunities to upsell. This is a temporary, work-at-home, Bring Your Own Device (BYOD) position for people living in the listed eligible states. Employees must provide their own computer equipment and dedicated workspace, plus secure, reliable, dedicated high-speed internet. The position is expected to last until Christmas. It offers 20–40 hours per week, with shifts between 8:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend. Paid training is typically 1–3 days, from 9:00 a.m. to 6:00 p.m. Eastern Time. The role may lead to regular full-time or part-time employment depending on attendance, performance, and business needs. The hourly rate is $15, with an additional $1 per hour for nights and weekends. Five Star Solutions is an equal opportunity employer and participates in E-Verify. The company may use AI tools to assist parts of the hiring process, but final hiring decisions are made by people.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills and active listening.
Must provide required equipment and workspace, including a laptop or desktop, a dedicated work area, and secure, reliable, dedicated high-speed internet.
Must meet the stated hardware and software requirements: Intel Core i5-8250U series processor or greater; 8 GB memory on Windows 10 or higher, 64-bit; screen resolution of 1280x768 or higher; and one monitor (dual monitors preferred).
Must provide a USB headset.
Chromebooks, netbooks, and tablets are not permitted.
Up-to-date antivirus software must be installed and have a recent scan completed; antivirus and firewall settings will be checked before system access.
A background check consistent with state and federal laws is required.

Nice To Haves

Previous 3–6 months of customer service or customer support experience preferred.
Previous 3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound or outbound calls in a timely manner.
Address customer questions and concerns about products and services through phone, email, and/or chat.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Look for opportunities to upsell products.
Switch between tasks efficiently and maintain composure.
Be available at the desk and maintain punctuality and attendance for scheduled shifts.
Remain positive and professional in all customer interactions.
Cross-train when requested.