Customer Service Seasonal

Bass Pro Shops • Broken Arrow, OK

8d • Onsite

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing information and directions. The role supports a pleasant and productive shopping experience and helps customers make purchasing decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Additional duties may be assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support world-class customer service and ensure a pleasant, productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle customer merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Identify and evaluate customers' needs, make product recommendations, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED