Customer Service (Seasonal)
About The Position
Five Star Solutions is hiring seasonal customer service representatives to answer customer telephone inquiries about goods and services offered by its clients. This project supports seasonal holiday orders, including products such as fruit baskets and steaks. The role involves handling customer questions and concerns across phone, email, and/or chat while providing helpful, professional service. This is a work-at-home, Bring Your Own Device (BYOD) position for people living in one of the listed eligible states. Employees must provide their own computer, internet service, and dedicated workspace, meeting the specified technical and security requirements. The position is temporary, offers 20–40 hours per week, and is expected to continue until Christmas. Shifts are scheduled between 6:00 a.m. and 8:00 p.m. Mountain Standard Time, Monday through Friday and every other weekend. Paid training typically lasts one to three days, from 7:00 a.m. to 4:00 p.m. MST. The role may lead to regular full-time or part-time employment depending on attendance, performance, and business needs. Pay is $15 per hour, with an additional $1 per hour for nights and weekends.
Requirements
- Must be at least 18 years of age.
- Basic computer skills.
- Able to learn quickly and work independently.
- Strong telephone and verbal communication skills, including active listening.
- Must provide a laptop or desktop computer that meets the stated hardware and software requirements; Chromebooks, netbooks, and tablets are not accepted.
- Must have secure, reliable, dedicated high-speed internet service and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
- Must have up-to-date antivirus software installed, with a recent scan completed, and an enabled firewall; these will be checked before system login.
- Must reside in one of the listed eligible states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- A background check consistent with applicable state and federal laws is required.
Nice To Haves
- Previous 3–6 months of customer service or customer support experience preferred.
- Previous 3–6 months of call center or office background experience is a plus.
- Dual monitors preferred.
Responsibilities
- Manage large volumes of inbound or outbound calls in a timely manner.
- Address customer questions and concerns about products and services through phone, email, and/or chat.
- Follow communication scripts when handling different topics.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Upsell products when opportunities arise.
- Switch between tasks efficiently and maintain composure.
- Be available at the desk and maintain punctuality and attendance for scheduled hours.
- Remain positive and professional in customer interactions.
- Cross-train as requested.
Benefits
- Paid training, typically one to three days.
- Additional $1 per hour for nights and weekends.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
