Customer Service Seasonal

Bass Pro Shops • Broken Arrow, OK

6d • Onsite

About The Position

The Customer Relations Associate performs a range of customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant and productive shopping experience and helps customers make buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor badges, processes merchandise returns and related paperwork, sells appropriate hunting and fishing licenses, administers incentive and reward programs, stays informed about products and advertised sales, and keeps the work area clean, neat, and stocked. Other duties may be assigned. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations regarding work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point-of-sale register system.
• Ability to stand and/or walk throughout the shift and communicate and perform repetitive hand, wrist, or finger motions constantly.
• Ability to occasionally use ladders, stairs, or ramps; work in low or high temperatures; and work in noisy environments.
• Ability to constantly lift and move objects up to 20 pounds and occasionally lift and move objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet customers promptly and in a friendly, outgoing manner.
• Handle merchandise with care and provide customers with information and direction.
• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support world-class customer service and provide a pleasant, productive shopping experience.
• Process merchandise returns, complete refund or exchange paperwork, sort returns by category, and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Follow company policies and procedures.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED