Customer Service - Full Time

Rocky Mountain ATV•Payson, UT

About The Position

Rocky Mountain ATV/MC is hiring a full-time Customer Service Representative (CSR) for its Call Center Department. The training class begins November 9th. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with every other Saturday. The hourly rate is $15.00. The CSR researches information, assists customers with product and service questions, coordinates and processes orders, documents calls, resolves or reports issues, and routes priority issues to the appropriate resource. The role also requires compliance with PCI DSS requirements and the delivery of services that meet Rocky Mountain’s quality objectives. Team Members are expected to work collaboratively and professionally, and to perform other duties as needed.

Requirements

Familiarity with customer service practices, procedures, applications, or environments.
Ability to accommodate changing responsibilities and evolving business needs and develop solutions accordingly.
Ability to communicate thoughts and points clearly and effectively.
Functional knowledge of Microsoft Outlook, Excel, and Word.
Strong interpersonal, communication, and collaborative skills.
Strong analytical, organizational, project management, and time management skills.
Attention to detail and ability to multitask effectively in a deadline-driven environment.
Ability to represent the company professionally and comply with company policies, procedures, and applicable laws.
Ability to understand, read, and comprehend instructions and directions, including numbers and specifications.
Ability to work scheduled hours.
Ability to work collaboratively with others and independently.
Strong work ethic, commitment, pride in work quality, desire to learn, and dependability.
Ability to perform the position’s physical activities, including walking across elevation changes and varied surfaces, using stairs and ladders, negotiating warehouse work areas safely, using hands to handle tools and materials, and frequently sitting, talking, hearing, standing, climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to read, write, and understand basic English.
Ability to lift or move up to 25 pounds, and up to 45 pounds with assistance or if capable.

Nice To Haves

Bilingual Spanish/English skills.

Responsibilities

Research required information using available sources.
Provide customers with product and service information.
Coordinate and process customer orders.
Document call information according to standard operating procedures.
Resolve or report issues.
Maintain compliance with PCI DSS requirements.
Identify and escalate priority issues and route calls to the appropriate resource.
Provide services that support Rocky Mountain’s quality objectives.
Perform other duties as necessary and required.
Work collaboratively and cooperatively with others, supporting a workplace of teamwork, dignity, and respect.

Benefits

Employee Stock Ownership Program (ESOP).
Competitive compensation with regular bonuses.
Tuition reimbursement, graduation bonus, and zero-interest education loans for employees.
Onsite cafeterias with discounted meals.
Medical, dental, vision, and voluntary life insurance plans.
401(k) with company match.
PTO and holiday pay.
Wellness programs and discounted local gym membership.
Powersport and wellness race/participation reimbursements.
Employee discount on thousands of products.
Career advancement, professional development, and opportunities to grow.