Customer Service Representative (Full-Time)

XPO • Waco Township, KS

5d

About The Position

XPO is hiring a full-time Customer Service Representative to assist customers with shipment, pricing, billing, and invoicing needs. The role includes shipment billing, documentation review, freight-issue processing, and general clerical work. Representatives must be able to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery. The position requires availability for a variety of shifts, including days, evenings, nights, and weekends.

Requirements

• At least 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends.
• Ability to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Full health insurance benefits beginning on day one.
• Life and disability insurance.
• Up to 13 days of paid time off in the first year.
• 9 paid company holidays.
• 401(k) option with company match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed