Customer Service Representative (Full-Time)

XPO • Ann Arbor, MI

3d

About The Position

The Customer Service Representative supports customers with shipment, pricing, documentation, billing, and invoicing needs. The role includes billing shipments according to applicable tariffs and pricing agreements, identifying and resolving documentation errors, handling freight discrepancies, and performing general clerical and phone duties. Representatives work on a loading dock that is not climate-controlled and may be slippery, and must be able to walk and/or stand for extended periods.

Requirements

• 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights, and weekends.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Pay starts at $22.67.
• Full health insurance benefits on day one.
• Life and disability insurance.
• Earn up to 13 days PTO your first year.
• 9 paid company holidays.
• 401(k) option with company match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed