Customer Service Representative (Full-Time)
About The Position
The Customer Service Representative supports customers with shipment, pricing, documentation, billing, and invoicing matters. The role bills shipments according to applicable tariffs and pricing agreements, identifies and resolves documentation errors, responds to customer inquiries, and performs clerical duties such as answering calls, filing, data entry, and billing. It also processes over, short, and damaged freight and related documentation to help resolve customer issues. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery.
Requirements
- At least 2 years of customer service experience.
- Strong computer, typing, and 10-key skills.
- Experience with Microsoft Office.
- Availability to work a variety of shifts, including days, evenings, nights, and weekends.
Nice To Haves
- Transportation experience.
- Excellent verbal and written communication skills.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements.
- Recognize and resolve documentation errors.
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
- Process over, short, and damaged freight and related documentation for customer resolution.
Benefits
- Full health insurance benefits on day one.
- Life and disability insurance.
- Earn up to 13 days of PTO in the first year.
- 9 paid company holidays.
- 401(k) option with company match.
- Education assistance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
