Full Time Customer Service Specialist

Nebraska Furniture Mart•Kansas City, KS

9d•$17 - $21

About The Position

Nebraska Furniture Mart is seeking a Customer Service Specialist to assist customers and resolve inquiries before and after delivery. The role focuses on providing timely, accurate, and friendly service, using creative problem-solving to address customer needs and build loyalty. Specialists research customer accounts, check merchandise status, recommend service options within NFM policies, and process customer transactions and service claims. The position also involves following up on concerns, modeling the HEAT customer-service method, maintaining an organized workstation, completing training, and contributing as a helpful and courteous team player.

Requirements

One year of customer service experience that regularly involved answering customer questions and concerns through one-to-one interaction.
Ability to enter data quickly and accurately.
Computer skills and ability to navigate Microsoft Office applications, including Outlook, Word, and Excel.
Ability to work nights, weekends, and/or early morning hours based on business needs.
Pre-employment screening includes a criminal background check.

Nice To Haves

High school diploma or GED preferred.
For Omaha and Kansas City locations only: six months of cash-handling experience preferred.
English/Spanish bilingual speakers preferred.

Responsibilities

Provide world-class customer service and resolve customer situations promptly, accurately, and courteously.
Create positive customer experiences and build relationships that enhance customer loyalty.
Follow up on customer concerns, issues, and needs in a timely manner.
Use the HEAT method: Hear them out, Empathize, Apologize, and Take Action.
Listen to customers and determine the service needed to meet or exceed their expectations.
Research and review customer accounts.
Check merchandise status and recommend service options based on customer needs and expectations while following NFM policies and parameters.
Process returns, exchanges, refunds, cancellations, credit memos, adjustments, and service claims accurately and promptly.
Maintain a clean and organized workstation.
Complete required training and continue learning.

Benefits

Same-day pay with on-demand access to earned pay.
Competitive pay with generous annual increases of up to 7%.
Inclusive culture.
Health, dental, vision, and life insurance.
Short- and long-term disability coverage.
Paid holidays upon hire.
Paid time off after 90 days.
Staff discount on merchandise.
Virtual and in-person career development opportunities at all levels.
Paid community volunteer opportunities.
Tuition reimbursement.
Immediate opportunity to save for retirement through NFM’s 401(k), with company match eligibility after one year.
Berkshire stock available as an investment option in NFM’s 401(k).