Full Time Customer Service Specialist

Nebraska Furniture Mart • Kansas City, KS

43d • $17 - $21 • Onsite

About The Position

Nebraska Furniture Mart (NFM) is seeking a Customer Service Specialist to assist customers and resolve pre and post-delivery inquiries. This role requires strong problem-solving skills and a commitment to timely customer satisfaction. The specialist will be responsible for providing world-class customer service, resolving issues promptly and accurately, and building customer loyalty. They will also evaluate customer needs, research accounts, check merchandise status, and process various transactions such as returns, exchanges, and refunds while adhering to NFM policies.

Requirements

• 1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction
• Ability to enter data quickly and accurately
• Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)
• Ability to work nights, weekends and/or early morning hours based on business needs
• Knowledge of Microsoft Office Applications
• Pre-employment screening includes criminal background check

Nice To Haves

• High School Diploma or GED preferred
• 6 months of cash handling experience preferred (OM & KC ONLY)
• English/Spanish bilingual speakers preferred

Responsibilities

• Provide world-class customer service
• Resolve situations for customers in a prompt, accurate, and friendly manner
• Create positive experiences and build relationships to enhance customer loyalty
• Follow up with customer concerns, issues, needs in a timely manner
• Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action
• Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations
• Research and review customer accounts
• Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters
• Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner
• Be a kind, helpful, and courteous Team Player
• Maintain a clean and organized workstation
• Complete training and be eager to continue to learn new things

Benefits

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire)
• Paid time off (after 90 days)
• Staff discount on merchandise
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• 401(k)
• Company match for 401(k) after one year
• Berkshire Stock as an investment option in 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED