Customer Service Specialist - Full-time

Sherwin-Williams•Lakewood, CO

2d•Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to identify needs, answer questions about products, and recommend suitable solutions. They promptly address customer concerns, help ensure client satisfaction, stay informed about product features, and maintain product and store presentation standards. The role is also responsible for delivering excellent service while meeting store sales goals. This full-time position is at Store #701642, 7105 W Colfax Ave, Lakewood, CO 80214. The role involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position is eligible for health benefits, including medical, dental, and vision coverage, flexible spending accounts, disability coverage, security, retirement and savings benefits, and additional benefits. Time-away benefits include personal leave, paid parental leave, medical leave, vacation, and holidays.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without now or future sponsorship for an employment work visa.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds on occasion.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.