Customer Service - Full Time

Rocky Mountain ATV•Payson, UT

22h

About The Position

Rocky Mountain ATV/MC is hiring a full-time Customer Service Representative for its Call Center Department. The role supports customers by researching information, providing product and service details, processing orders, documenting calls, and resolving or escalating issues. The representative must follow standard operating procedures and PCI DSS requirements, help maintain service quality, and work collaboratively with colleagues. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with every other Saturday. Compensation is $15 per hour.

Requirements

Familiarity with customer service practices, procedures, and applications, or relevant experience in similar environments.
Ability to adapt and develop solutions as responsibilities and business needs evolve.
Clear and effective communication skills.
Functional knowledge of Microsoft Outlook, Excel, and Word.
Strong interpersonal, communication, and collaboration skills.
Strong analytical, organizational, project management, and time management skills.
Attention to detail and ability to multitask in a deadline-driven environment.
Ability to understand, read, and comprehend instructions and directions, including numbers and specifications.
Ability to work scheduled hours.
Ability to work collaboratively with others and independently.
Strong work ethic, dependability, pride in work quality, commitment, and desire to learn.
Ability to read, write, and understand basic English.
Meet the physical requirements of the position, including walking, standing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects and controls.
Ability to lift and/or move up to 25 pounds, and up to 45 pounds with assistance or if capable.

Nice To Haves

Bilingual Spanish/English skills.

Responsibilities

Research required information using available sources.
Provide customers with product and service information.
Coordinate and process customer orders.
Document call information according to standard operating procedures.
Resolve issues or report them as appropriate.
Maintain compliance with PCI DSS requirements.
Identify and escalate priority issues and route calls to the appropriate resource.
Provide services and meet objectives that support Rocky Mountain's quality standards.
Perform other duties as necessary and required.
Work collaboratively and cooperatively with others, supporting a workplace of teamwork, dignity, and respect.
Represent Rocky Mountain professionally and follow company policies, procedures, and applicable laws.