Customer Service Trainer
About The Position
The Customer Service Training Specialist delivers training to Customer Service team members on operational procedures and best practices. The role onboards new employees and retrains existing team members when new information or procedures are introduced. It supports the Customer Service team by designing course content, creating presentations, and developing other learning materials to ensure effective knowledge transfer and skill development. The position is full-time, Monday through Friday, with a choice of 8:00 AM–5:00 PM or 9:00 AM–6:00 PM, and guarantees 40 hours per week. Hybrid opportunities are available upon completion of training, and weekends are not required.
Requirements
- High school diploma or GED.
- Excellent communication, organizational, and time-management skills.
- Ability to create a welcoming and structured environment that fosters early engagement and confidence.
- Mathematical and analytical skills.
- Ability to perform data entry and extract information on orders.
- Advanced ability with MS Office Suite products, including Word, Excel, PowerPoint, and MS Outlook, and SalesPad.
Nice To Haves
- Prior training experience.
Responsibilities
- Own and facilitate onboarding for new Customer Service team members, including scheduling and conducting training sessions, assigning LMS modules, and tracking onboarding progress in collaboration with the Training Manager and Customer Experience Leadership.
- Create, update, and maintain SOPs, guides, and training materials.
- Develop, maintain, and apply learning tools to encourage employee development.
- Guide team members to their Lead or Manager on discretionary issues and determine when to redirect them to other resources and channels.
- Work closely with Customer Care Leadership to stay current on changes, challenges, and training opportunities.
- Shadow other Leads and Trainers regularly to improve and advance training skills and encourage personal growth and development.
- Coordinate weekly, bi-weekly, or monthly refresher training based on current trends and commonly noted training opportunities, in individual and group settings.
- Train and support onboarding Customer Service Representatives in their role-specific duties.
Benefits
- Medical, dental, vision, life insurance, and disability insurance.
- 401(k).
- 104 hours of paid time off accrual.
- Complimentary gym access.
- Employee discount program.
- Long-term career opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
