Customer Trainer

Intuitive

About The Position

The Customer Trainer reports directly to the Training Manager for their region. This training professional delivers da Vinci® System technology training and facilitates surgeon-led training for surgeons, first assistants, and operating room staff across surgical specialties including urology, gynecology, general surgery, and cardiothoracic surgery. The role also contributes to continuous improvement of training programs and supports customer training, engineering, and training research initiatives. The Customer Trainer conducts training at designated and remote training centers, supports specialized training programs and Society events, and works with commercial and distribution counterparts on customer in-services and system technology skills development. The role may occasionally support the da Vinci® System in a hospital operating room, troubleshoot and maintain systems at the training center, and manage training-center logistics, inventory, calendars, and capital equipment. The position also supports positive relationships with external training-center personnel and contributes to organizational quarterly goals.

Requirements

Fluency in English and Czech.
High capacity and excellent problem-solving skills.
Solid organizational skills and ability to operate independently.
Professional work ethic and solution-oriented approach.
Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to learn in a fast-paced environment.
Commitment to self-development.
Ability to work in a team environment.
Ability to be flexible with hours of operation.
Ability to travel up to 30%.
Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.
Ability to sit or stand for multiple hours.
Ability to lift up to 50 lbs.
Knowledge of adult learning principles.
Medical-device experience.
Professional training experience.
Clinical and/or operating room experience.

Nice To Haves

Polish language skills are beneficial.

Responsibilities

Conduct da Vinci® Surgical System training programs for surgical teams at designated and remote training centers.
Lead and support specialized training programs and Society events, including the needs of surgeon educators and course participants.
Conduct surveys to gather data and measure program effectiveness.
Act as a subject matter expert for internal projects as needed, including new product development, training material and protocol development, and training research initiatives.
Work with the Training team to improve existing training programs.
Work with commercial and distribution counterparts to conduct in-services and system technology skills development activities with customers on new and established products.
Occasionally support the da Vinci® System in a hospital operating room.
Support da Vinci® Surgical System troubleshooting and maintenance at the training center.
Manage training-center logistics, inventory, and training calendars.
Maintain capital equipment, including cleaning and sterilizing instruments and accessories.
Support positive relationships between external training-center personnel and ISI management.
Contribute to the organization’s quarterly goal achievements.
Develop competency in da Vinci® System technology and applications, advanced technology, the OR Efficiency Training Pathway process, and training and coaching techniques and methodologies.