Trainer

Support Services Group • Waco, TX

11d • Onsite

About The Position

Support Services Group is seeking a highly energetic and collaborative Trainer to increase employee engagement by teaching new skills and knowledge to new employees and uptraining current employees. The position primarily trains new agents and collaborates with site leadership on other training initiatives. This is an on-site position with open schedule availability.

Requirements

• Training, learning, and development experience is required.
• Sales experience is needed.
• Open schedule availability.
• Strong oral and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Understanding of effective teaching methodologies and tools.
• Ability to adapt training style to business needs.
• Strong presentation skills and time-management skills.
• Ability to explain complex material in a way that is understandable to people with varying levels of experience and education.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• High school diploma or equivalent required.
• At least one year of experience as a trainer is preferred.

Nice To Haves

• Medical background.
• Bachelor’s degree and/or training certificate.
• At least one year of experience as a trainer.

Responsibilities

• Collaborate with management to identify training needs.
• Plan and implement an effective employee orientation and ongoing training curriculum.
• Assist with developing training curriculum and training materials.
• May conduct Train the Trainer sessions to develop trainers in effectively administering the training curriculum.
• Conduct training during onboarding of new or transferring employees.
• Analyze training evaluations to identify areas for improvement.
• Provide input on improvements to the overall training program and curriculum.
• Assist managers with coordinating and documenting training requirements.
• Assist with developing and maintaining department training matrices.
• Assist in meeting departmental goals and completing special projects as needed.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED