Trainer

Planet Fitness - Baseline Fitness•West Des Moines, IA

10d•Onsite

About The Position

The Trainer is responsible for running Planet Fitness’s group fitness program, PE@PF. The role helps new members pursue their fitness goals by designing simple workout programs and teaching them to use equipment properly and safely. The Trainer also assists with front desk activities, member service, and maintaining the club’s cleanliness and appearance.

Requirements

Honesty and a strong work ethic.
Strong communication and organizational skills.
A passion for fitness and health.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Strong listening, empathy, and problem-solving skills.
Diplomacy and appropriate behavior and language in all interactions.
Completed fitness trainer certification.

Responsibilities

Conduct and run the PE@PF program, including creating and following the schedule.
Consult with members about their fitness goals and teach them to use equipment properly and safely.
Develop creative ways to promote PE@PF class sign-ups.
Create bi-weekly updates featuring a variety of exercises.
Meet class requirements based on club size and member traffic.
Assist with front desk activities, including answering phones, checking members into the system, signing up new members, giving tours to prospective members, and updating member account information.
Respond to member questions and concerns promptly and professionally, escalating issues to a Team Lead, MIT, or Club Manager as needed.
Help maintain the club’s neatness, cleanliness, and appearance.