Customer service
About The Position
Ryder is hiring a Customer Service employee for its Supply Chain Solutions division in Lathrop, California. This role uses computer systems to enter driver trip sheets, interpret and code complex information, and verify that records are accurate and complete. The employee communicates with payroll and billing staff, field dispatchers, supervisors, and management to resolve trip-sheet issues, and sorts, copies, files, and maintains logs for trip sheets and related documents. The position requires effective communication, time management, and organizational skills to meet data-entry deadlines. It also manages the workflow of the data-entry team, supports accurate and timely processing, and provides clear directions to temporary staff. The schedule is Tuesday through Saturday, 11:30 a.m. to 8:00 p.m. The hourly pay is $21.
Requirements
- High school diploma or GED.
- One or two years of related experience.
- Intermediate computer skills, including HAH, SCOS, and Microsoft Office.
- Ability to make quality decisions using clear, innovative problem-solving strategies.
- Ability to demonstrate honesty, integrity, and truthfulness and promote a positive, team-focused workplace.
- Ability to promote diversity and inclusion and build positive customer rapport.
- Ability to perform work accurately and thoroughly, meeting a minimum 92% accuracy rate.
- Strong oral and written communication skills.
- Ability to maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
- Ability to work independently and as part of a team.
- Flexibility and self-direction in a fast-paced, high-pressure environment and ability to complete assigned tasks in stressful situations.
- Ability to multitask, stay organized, manage time effectively, and meet deadlines.
- Attention to detail and excellent follow-up practices.
Responsibilities
- Compile, sort, and verify driver trip sheets for accuracy before data entry.
- Find and correct errors in driver trip sheets and communicate with field staff, supervisors, and management to resolve discrepancies on time.
- Compile statistical reports and summaries related to driver trip-sheet data entry and submit them to the payroll supervisor.
- Manage data-entry team workflow to support accurate and timely completion of driver trip-sheet entry.
- Enter alphanumeric data accurately and with attention to detail.
- Maintain logs of completed work and activities.
- Sort, organize, classify, and file processed driver trip sheets, driver employee files, and related documents.
- Encourage and implement continuous performance and process improvements in data entry.
- Give temporary staff clear directions about data entry and related filing.
- Perform other duties as assigned.
Benefits
- Medical, prescription, dental, vision, life insurance, and disability insurance options (for full-time positions).
- Paid time off for vacation, illness, bereavement, family leave, and parental leave (for full-time positions).
- Tax-advantaged 401(k) retirement savings plan (for full-time positions).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
