Customer Service

Hy-Vee, Inc.•Madison, WI

7d•Onsite

About The Position

Hy-Vee is seeking customer-focused team members to support customers and coworkers in a retail store environment. Customer Service team members staff in-store services, helping customers with mailing packages, sending money, cashing checks, purchasing licenses, and other transactions. The role requires handling a wide variety of transactions accurately and efficiently while ensuring customers feel welcomed and valued. The position involves providing prompt, friendly service; carrying out postal, financial, lottery, and other customer transactions; assisting at registers and elsewhere in the store as needed; and maintaining a clean, organized work area. Team members are expected to communicate professionally, follow store policies and procedures, work cooperatively, and report to work on time as scheduled. This is a fast-paced retail store role involving standing and walking throughout the shift and handling varied customer transactions. The work environment includes continuous exposure to dirt and noise. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and organize materials; accurately copy data between records; and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.

Nice To Haves

Over six months up to one year of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and make interactions positive.
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Break down and put money in utility drawers and process paid outs.
Sign on to the postal department, break it down, and turn off the postal register.
Count daily coupons and process customer refunds and department-approved refunds.
Sign on and off lottery machines, and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.