Customer Service

Hy-Vee, Inc.•Sioux City, IA

6d•Onsite

About The Position

Customer Service team members provide friendly, accurate support for customers using in-store services such as mailing packages, sending money, cashing checks, and purchasing licenses. They handle a variety of transactions efficiently, help customers feel welcomed and valued, and assist with other store needs as appropriate. This is a fast-paced retail role involving frequent customer interactions and work on your feet. Training is provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and organize materials, accurately copy data between records, and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Over six months up to one year of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Break down and place money in utility drawers and process paid outs.
Sign on to the postal department, break it down, and turn off the postal register.
Count daily coupons and process customer refunds and department-approved refunds.
Sign on and off lottery machines and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work collaboratively with co-workers to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.