Customer Service

DuPage County Health Department • Wheaton, IL

3d • Onsite

About The Position

The Customer Service Representative provides front desk services to Health Department clients at the Central Public Health Center in Wheaton. The role involves preparing and gathering paperwork and information to identify clients’ needs by phone or in person, then providing prompt and accurate screening and referrals. The employee may need to travel to other centers to provide coverage.

The schedule is Monday and Friday, 8:00 a.m. to 4:30 p.m., and Tuesday through Thursday, 8:00 a.m. to 7:00 p.m. Rotating shifts are required to cover midday or evening hours. The starting pay is $15.77 per hour and may increase depending on experience. This full-time position includes a comprehensive benefits package. Paid, on-site HR orientation takes place at the Central Public Health Center in Wheaton.

Requirements

• Customer service experience.
• Valid driver's license.
• Attend paid, on-site HR orientation at the Central Public Health Center in Wheaton.
• For designated positions requiring Spanish, pass a Spanish-language test.

Nice To Haves

• Some experience in a human or social service-related field is preferred.
• Bilingual applicants are strongly preferred.

Responsibilities

• Provide the public with general and specific information about departmental policies, procedures, and programs.
• Perform related work as required by program operational needs.
• Conduct pre-screening and direct individuals to the appropriate location, resource, or staff member.
• Check in customers, schedule follow-up appointments, and collect payments by cash, check, or credit card.
• Promptly notify staff when clients arrive for appointments; update electronic client charts and files.
• Answer phones and receive, identify, and resolve complaints according to department policies, practices, procedures, and standards.
• Screen clients for eligibility for programs or services; listen and respond to concerns and questions; gather basic demographic information to begin the intake process.
• Process incoming and outgoing calls through a call distribution center and respond to inquiries about services and locations or refer questions to appropriate parties.
• Compile data on call volume, follow-up calls, and referral sources for supervisor review.
• Schedule appointments, answer TDD calls, and operate a personal computer.
• Maintain confidentiality of privileged information and comply with patient privacy laws.
• Follow department attendance and punctuality guidelines and maintain required training.
• Demonstrate sensitivity and understanding of other ethnic groups and cultures.
• Participate in assigned emergency response activities.

Benefits

• 12 paid holidays per year
• Paid vacation days and personal days
• Paid sick time
• Health insurance through Blue Cross and Blue Shield
• Dental insurance
• Vision insurance
• Prescription plan
• Flexible spending account
• Disability insurance
• IMRF retirement account (pension)
• Supplemental insurance
• Tuition reimbursement
• Participation as a qualifying employer in the Public Service Loan Forgiveness Program
• Full comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed