Customer Service Technician

Carrier • Lewisburg, TN

1d • $35,500 - $71,500

About The Position

Carrier Global Corporation is seeking a Customer Service Technician who works under direct supervision and applies basic skills to established procedures. The role resolves basic customer service or billing complaints and gathers customer and product information, including names, addresses, billing details, product numbers, and item specifications. The technician serves as a first-line point of contact, handling customer inquiries, transactions, and cases while working with Tier 2 support when needed.

Requirements

• High School Diploma or GED.
• Two years of relevant customer service or call center experience.

Nice To Haves

• Collaboration and team support.
• Process adherence.
• Initiative and ownership.

Responsibilities

• Manage a high volume of inbound calls and cases, approximately 60–70 per day, while maintaining a positive and professional demeanor.
• Respond to customer inquiries by phone and email and provide timely, accurate, customer-focused resolutions.
• Process customer transactions and order entries in SAP in accordance with company policies and procedures.
• Manage and resolve customer cases in Salesforce, monitor daily reports, and ensure cases are properly documented and closed.
• Offer customers options and alternative solutions aligned with their needs and circumstances.
• Partner with Tier 2 support teams by providing accurate transactional details and escalating issues when required.
• Follow up with customers to confirm satisfaction with resolutions and ensure issues are closed.

Benefits

• Medical, dental, and vision coverage.
• Wellness incentives.
• Retirement benefits.
• Paid vacation, up to 15 days.
• Paid sick days, up to 5 days.
• Paid personal leave, up to 5 days.
• Paid holidays, up to 13 days.
• Birth and adoption leave.
• Parental leave.
• Family and medical leave.
• Bereavement leave.
• Jury duty leave.
• Military leave.
• Purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• May be entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED