Customer Service Technician

Interior Logic Group•Ft. Myers, FL

2d•Onsite

About The Position

The Customer Service Technician provides customer service through warranty repairs and product installations. The role supports customer service and production operations by completing repairs efficiently, safely, and in accordance with ILG quality standards. Technicians work professionally and communicate effectively in occupied homes, new construction environments, construction job sites, and office locations. The position may involve work across flooring, cabinetry, and countertop trades, as well as field service at local customer locations.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time.
Valid driver’s license and vehicle insurance as required by state law.
Ability to perform repairs and service work in occupied homes.
Good verbal communication and organizational skills.
Ability to train, mentor, or support other technicians as experience increases.
Strong technical aptitude and knowledge of multiple trades, including flooring, cabinetry, and countertops.
Excellent communication skills with customers and team members.
Strong organizational and time-management abilities.
Problem-solving and analytical skills to diagnose and resolve installation or repair issues.
Ability to consistently follow safety standards and company policies.
Commitment to quality, accountability, and customer satisfaction.
Proficiency in Microsoft Office Suite.
Ability to stand, sit, walk, bend, and stoop for 8 or more hours; minor lifting and carrying may be required.

Nice To Haves

SAP knowledge preferred.
Experience in one or more construction trades, including flooring (tile, carpet, wood, or LVP), cabinets (repair, touch-up, or adjustment), or countertops (basic repair through advanced fabrication and replacement across multiple materials).

Responsibilities

Perform repairs, touch-ups, and installation-related tasks before or during production installation across multiple trades and materials.
Perform minor to complex repairs and replacements in accordance with ILG standards and safety requirements, including work in occupied homes.
Handle materials and coordinate logistics related to production installs.
Maintain inventory of parts, tools, and materials required for field operations.
Travel to local customer locations to perform field service, repairs, and support.
Communicate with customers and internal teams about scope, timelines, and expectations.
Organize workflow and maintain accurate documentation related to repairs, materials, and completed appointments.
Confirm and document completed appointments accurately and promptly.
Provide feedback to internal teams about product quality, installation methods, and process improvement opportunities.
Mentor and support less experienced technicians, as applicable.
Perform other duties as assigned.