Customer Service Technician

Custom Health • North Canton, OH

8d

About The Position

Finney's Institutional Pharmacy is seeking a motivated, customer-oriented Customer Service Technician to provide prompt, professional service to customers and serve as a liaison between the pharmacy and facilities. The role handles customer inquiries and requests, processes refill requests and STAT orders, researches drug-order status, and communicates with facilities, physicians, employees, patients, and caregivers by phone, fax, and email. The position involves several hours of phone work each day and collaboration with the customer service team.

Normal working hours are Monday through Friday, 8:30 AM to 5:30 PM, with additional time as required by daily workloads. Saturday shifts may be required. The role requires sitting and working at a computer for up to eight hours per day, operating a keyboard and mouse, and using a desk phone or wireless headset.

Requirements

• Previous customer service experience is extremely valuable and desired.

Nice To Haves

• An active pharmacy technician license from the Indiana State Board of Pharmacy is preferred but not required.

Responsibilities

• Handle telephone requests promptly and professionally.
• Respond to and document incoming customer requests and inquiries.
• Direct specific inquiries to the appropriate team or individual.
• Maintain a positive and pleasant demeanor with callers.
• Fulfill customer requests accurately.
• Process refill requests and STAT orders as needed.
• Research the disposition of drug orders quickly and accurately.
• Act as a liaison between the pharmacy and the facility.
• Serve as a point of contact for customer inquiries.
• Contact facilities as needed to clarify faxed requests.
• Inform facilities about items in upcoming cycles using preliminary packing slips.
• Communicate verbally or electronically with physician offices to obtain prescriptions professionally.
• Communicate courteously and professionally with employees, patients, caregivers, and physicians by phone, fax, and email.
• Perform other duties as assigned.

Benefits

• Six paid holidays; the pharmacy is closed on these holidays.
• 14 days of PTO in the first year.
• Multiple healthcare plans, including one with no employee cost.
• Dental and vision coverage.
• Free life insurance.
• Supplemental insurance plans.
• 401(k) retirement plan with a company match.
• Simple IRA.
• Medical and dependent care flexible spending accounts.
• $150 initial scrub allowance and $50 annual continued allowance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed